FAQs

We aim to get your orders out to you as soon as possible and we usually dispatch items on the same day or the next working day after the order is placed.

Please note this can be delayed during periods of high demand. Delivery in some areas may also take a little longer

•  Standard Orders — 3 to 5 working day’s (Monday to Friday)

We do not currently offer any free samples to customers. This is because we do not believe it offers a true reflection as to if your dog will like the product long term, or for you as the owner, to see the benefits.

we recommend trying smaller bags of food to feed to your dog first this way you will see if your dog enjoys your choice of food..

All Hansi Dog and Puppy Food orders are processed quickly so if you would like to change, amend, or cancel your order please get in contact with us as quickly as possible so we can advise on the next steps.

Please note that if your order has already started the picking or postage process, we may be unable to change or cancel the order.

We often give treats as a way of showing affection to a puppy or dog. In the early months of a dog’s life, treats are often used for training to reward good behavior. They are also used to provide important additional nutrients in order to improve a dog’s health with concerns such as joint support, oral health, or hairball prevention.

PFMA guidance suggests ‘Treats and snacks should not form more than 10% of the whole diet’s calorie content (meaning a 90% calorie contribution from complete pet food, and up to 10% from treats).

With this advice in mind, please make sure you take your dog’s treats into account when calculating how much feed to give your dog, in other words you might need to give less pet food so that you do not give too many calories.

Remember, every pet is different and feeding amounts should be adapted to take into account breed, age, temperament and activity level of the individual pet.

All of the foods are free from chemical or artificial preservatives.

Vitamin and  extract are used to preserve the foods . These products help the shelf  life of the foods but also deliver health-promoting benefits.

•  Example, Vitamin C benefits include collagen creation, whilst helping support and boost the immune system.
• all ingredients are listed on all the packaging of dog foods.

Yes, although some Dog Foods are specifically made and marketed for  working dogs. It will provide all the nutrients needed for your pet and some added nutritional benefits